LoadStarTrailerTires.com
LoadStarTrailerTires.com
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Shipping Info

 
 
Our Shipping and Arrival Times

Here at Out Of the Box Parts our Goal with Shipping is to get you your parts in the Time Frame to which you need them. We offer multiple Shipping transit Times, 4 -7 Day, 3 Day, 2 Day, Next Day (Depending Upon your Location). 
NOTE: The Transit times are based off Business Days, as these are the transit days for Fed Ex and USPS. We will utilize Fed Ex, USPS, or both carriers simultaneously to ensure that we get your parts delivered in the Transit Time that is selected at Checkout. From the Confirmation of the Order, we will get your Purchase delivered to your door based on the Transit time you select. Transit times assume that an order is placed before 12:00 pm EST. So an order placed after 12:00 pm EST (or on Sat - Sun), would fall to the following business day. In order to ensure that you have selected the correct Transit time for your order, count out the Transit Days (In Business Days) based on when you placed your order. The Shipping Standard, is that Transit times begin the first day the item is In Transit, not the day the item is Picked Up by the Carrier. So, your transit time would begin the day after the carrier picks up the item. 


**We Currently do not offer shipping options outside the Contiguous United States. We are looking forward to adding Shipping Options for Alaska, Hawaii, Puerto Rico, and International Options in the Coming Weeks. 



How Do We Ship?

Free Shipping and 3 Day Delivery- Orders may Ship via Fed Ex Ground or USPS. Please Provide the necessary address information to successfully complete either method if you have selected Economy Shipping. We select either Fed Ex or USPS depending upon your geographic location to us. This method is provided as a way to offer a low price shipping method, while still taking advantage of the efficiency of either Fed Ex or USPS. Delivery time will range from 4-7 Business days from the Date of Shipment for Free Shipping, and 3 Days for 3 Day Delivery. Keep in mind that the first business day is the first day in transit, not the order day.

Fed Ex Express-  Offers customers the ability to select a bonafide guaranteed arrival time of packages. This is a more costly, but guaranteed and insured shipping method that allows you to select Overnight and 2 Day arrival times for items. When selecting this method take into account that Saturday is not counted as a business day. 
For Example, if you place an order on Thursday at 7:30 am for Fed Ex 2 Day. This order will not arrive until Monday, which would be the 2nd business day. (Friday and Monday would be the two days)

Our Packaging Practices

One of our greatest goals as an internet retailer is to package your items for arrival in the same condition as if you took them off a shelf at a brick and mortar store. That being said sometimes packages much travel great distances and may not always be handled with the same care. If your package arrives and there appears to be obvious damage to the exterior of the package, make note to your delivery driver. We would request to be notified immediately. Customer Service and Satisfaction are Top Priorities of ours. We typically would request a picture to be taken of the damage to the package before opening to inventory the items. Give us a call or send us an email so we can work with you to ensure that all your items are present and in perfect condition. We are here to assist you with this process. If items arrive in a compromised condition, we will address the issue in order to get you the parts you ordered in a timely manner.    

Our Hassle Free Return Policy

Please contact us via Email or Phone during business hours to receive return Authorization code. We want the return process to be as simple as possible. We accept returns within 90 Days of receiving your Order. All Returns are subject to a 10% Re Stocking fee, which would be processed when the return arrives to our Returns Department. This Re Stocking fee is waived if we have made an error on your order, which requires the return of items. Simply repackage your order, include a written or typed out explanation of your return and contact information for processing. You are welcome to use your return towards the purchase of additional items. All returns will be processed within four days of arrival to our location. Keep in mind to repackage items safely to prevent damage in shipment. Also, use a notable service such as Fed Ex, USPS, or UPS that will also provide you with tracking information.
 
For any further Questions contact our Sales Team by email: sales@loadstartrailertires.com     

For Returns Please Send To: 
6244 Clark Center Ave
Unit #4
Sarasota FL 34238




 

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Mon-Fri 8am - 4pm
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